Committed to you and to quality
Our entire team — from physicians to nurses to support staff — is focused on one goal: to provide you with the highest quality care possible. How do we do it? By setting and exceeding quality care goals. By delivering safe, cost-effective care to the community and patients we serve. By building initiatives that support patient safety. By designing a consistent model of governance and staff structure. And by focusing on you.
Our Commitment to Quality Pledge
Quality is the cornerstone of everything we do. It is our passion to provide exceptional care to every patient we serve. We promise to work to:
• Provide exceptional clinical care to every patient
• Respect our patients, employees and affiliated physicians
• Maintain the highest ethical and clinical standards of care
• Enhance the delivery of patient care
• Safeguard the integrity and safety of our patients and employees
• Enhance physician and nurse leadership and medical staff governance
• Manage costs and resources efficiently
• Share knowledge and best practices with other healthcare providers
Patient Safety & Reporting Results
The Patient Safety & Supporting Results initiative is designed to leverage systems and management leadership in order to build and enhance programs that improve patient safety and care. This initiative also focuses on improving reporting systems in our hospitals, as well as improving processes for communicating performance results.
The Physician Excellence initiative focuses on designing and implementing a set of standard policies and procedures for governing hospital medical staff. This initiative is designed to provide a consistent model of governance and medical staff structure that supports quality of care, patient safety and documentation of physician excellence.
Our Nursing Excellence initiative is designed to make The Hospitals of Providence an employer of choice for nurses through a series of targeted initiatives. Among the most significant is focused on the development of new approaches to nursing care delivery designed to improve the practice, resourcing and leadership of nursing.
American Heart Association — Get with the Guidelines Program
This hospital-based quality improvement program designed by the American Heart Association and the American Stroke Association provides hospital staff with tools that follow proven evidence-based guidelines and procedures for cardiac patients.
The best way to learn about our quality is to experience it in person. Call us now at 917-577-7746 to schedule an appointment.