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We are committed to providing a website that is accessible to the widest possible audience. To do so, we are actively working with consultants to update the website by increasing its accessibility and usability by persons who use assistive technologies such as automated tools, keyboard-only navigation, and screen readers.

We are working to have the website conform to the relevant standards of the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1. These standards and guidelines explain how to make web content more accessible for people with disabilities. We believe that conformance with these standards and guidelines will help make the website more user friendly for all people.

Our efforts are ongoing. While we strive to have the website adhere to these guidelines and standards, it is not always possible to do so in all areas of the website. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage, please contact WebsiteAccess@tenethealth.com so that we may be of assistance.

Thank you. We hope you enjoy using our website.

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Frequently Asked Questions

Frequently Asked Questions about our New Name

On August 19, 2015, the Sierra Providence Health Network became the Hospitals of Providence; a comprehensive healthcare network in El Paso, TX. Our network includes highly trusted hospitals in the Southwest region, —Providence Memorial Hospital (now Memorial Campus), Sierra Medical Center (now Sierra Campus), Sierra Providence East Medical Center (now East Campus) and Providence Children’s Hospital.

We aren’t just changing our name; we are changing the experience you have when you visit us. We focus on you, your life, your health and your aspirations and personalize your visit for your comfort. We are reinventing the way we care for you by focusing on more than diagnosis and treatment, but also ultimate in preventative care.

It will take time to change the signs on every building to reflect our new name. We ask you to take this journey with us into the next generation of health care. You are the reason why we are embarking on this exciting journey of excellence for the future.

Why is the Sierra Providence Health Network now The Hospitals of Providence?

After five decades or providing the El Paso and Southwest regions with exceptional medical care, it is time to represent our healthcare organization as a unified and comprehensive healthcare provider. This new name represents a unified approach to healthcare and the compassionate, personalized care our staff delivers at our hospitals and outpatient centers.

What have we changed?

We have changed our brand logo, facility names, website and main phone number and renewed our commitment of moving health forward. Below you will find our new contact phone number, website address and list of names of the former and new names of our facilities.

Website: www.TheHospitalsOfProvidence.com

Centralized Telephone Number: (915) 577-THOP (8467).

Was the Sierra Providence Health Network acquired by a new company and thus the change to The Hospitals of Providence?

No. The Hospitals of Providence remains under Tenet, our parent company since 1995.

Why did you decide to change your name now?

After more than 50 years of incredible accomplishments and milestones for the betterment of the health of the El Paso Region, we are embarking on our next chapter as we continue to focus on our mission of moving health forward. We recognized that there was an opportunity to ensure that our overall brand positioning as well as our look and feel our brand, reflected the broad portfolio of health services we offer to the El Paso and Southwest community.

What are you changing?

Our colors are changing and so is our logo. Our commitment to moving health forward remains. We have a new look on the outside, but in our heart, we will always be the same highly compassionate healthcare provider you have come to trust over the years.

Has your mission and values changed?

No, our commitment of moving health forward remains.

Do the telephone numbers remain the same?

All telephone numbers will remain the same except for our centralized telephone number. Our new network number is (915) 577-THOP (8467).

Will your employee email addresses change?

There are no changes to the email addresses. Current and future email addresses will utilize the same format: Firstname.lastname@tenethealth.com

Medical Records

If you received services at any of our facilities, we will still have your medical records. Below is the number of each department at each hospital to help you find what you need. Sierra Campus (formerly Sierra Medical Center) - (915) 747-2681 Memorial Campus (formerly Providence Memorial Hospital) - (915) 577-6681 East Campus (formerly Sierra Providence East Medical Center) - (915) 832-2761

Patient Portal/Billing

If you have set up a Patient Portal account under the Sierra Providence Health Network, your login and information will remain the same now that we are The Hospitals of Providence. You should have no difficulty signing in. Should you experience any trouble accessing your account, please contact the Patient Portal Help Line at 1-888-252-8149, 24 hours a day, 7 days a week.

How can we contact The Hospitals of Providence?

You may reach us at our new centralized line, (915) 577-THOP (8467).
Former Name New Name
 Sierra Providence Health Network  The Hospitals of Providence
 Providence Memorial Hospital  The Hospitals of Providence Memorial Campus
 Providence Children’s Hospital  The Hospitals of Providence Children’s Hospital
 Sierra Medical Center  The Hospitals of Providence Sierra Campus
 Sierra Providence East Medical Center  The Hospitals of Providence East Campus
 Northwest Hospital  The Hospitals of Providence Transmountain Campus 
 Total Care Imaging Center   Total Care Imaging Center
 Total Care Imaging Center – East  The Hospitals of Providence Imaging Center East
 Total Care Imaging Center – West  The Hospitals of Providence Imaging Center West 
 Total Care Imaging Center – Central  The Hospitals of Providence Imaging Center Central
 Total Care Imaging Center – Northeast  The Hospitals of Providence Imaging Center Northeast
 Total Care Imaging Center – Sierra  The Hospitals of Providence Imaging Center Sierra
 Sierra Providence Teen Health Resource Centers  Sierra Providence Teen Health Resource Centers- Alameda
 Sierra Providence Teen Health Resource Centers – Hondo Pass  The Hospital of Providence Teen Health Resource Center Hondo Pass
 Sierra Providence Teen Health Resource Centers- Alameda  The Hospitals of Providence Teen Health Resource Center Alameda
 Sierra Providence Teen Health Resource Centers – Chelsea  The Hospitals of Providence Teen Health Resource Center Chelsea
 Sierra Providence Teen Health Resource Centers – Montwood  The Hospitals of Providence Teen Health Resource Center Montwood
 Sierra Providence Teen Health Resource Centers – Doniphan  The Hospitals of Providence Teen Health Resource Center Doniphan
 Sierra Providence Teen Health Resource Centers – Franklin  The Hospitals of Providence Teen Health Resource Center Franklin
 Sierra Providence Teen Health Resource Centers – Oregon  The Hospitals of Providence Teen Health Resource Center Oregon
 Sierra Providence Emergency Room – Trawood  The Hospitals of Providence Emergency Room Trawood
 Sierra Providence Emergency Room – Northeast  The Hospitals of Providence Emergency Room Northeast Campus
 Providence Cliff Building  The Hospitals of Providence Cliff Building
 Sierra Providence Health Network – La Mariposa Hospice  The Hospitals of Providence La Mariposa Hospice
 Sierra Providence Breast and Women’s Center – East  The Hospitals of Providence Breast & Women’s Health Center East
 Sierra Providence Breast Center – West  The Hospitals of Providence Breast &Women’s Health Center West
 Sierra Providence East Medical Center Wound Care   The Hospitals of Providence Wound Care Center East
 Sierra Providence Wound Care Centers West  The Hospitals of Providence Wound Care Center West
 Sierra Providence a new me surgical weight-loss program  The Hospitals of Providence a New me Surgical Weight-loss Program
 Sierra Providence Outpatient therapy services – West  The Hospitals of Providence Outpatient Therapy West
Sierra Providence Outpatient Rehabilitation Center– East  The Hospitals Providence Outpatient Rehabilitation Center East