Patient Advocate Services
Helping You Navigate Your Healthcare Journey
All of our patients have an experienced patient advocate to guide them through their journey. From understanding what insurance will cover and how to pay for surgery to what to expect before and after, the advocate also provides personalized assistance with coordinating care across the team and getting answers to questions along the way.
The patient advocate is a key player on your team, providing knowledgeable support, compassion and encouragement through every step of your journey.
Benefits of a Patient Advocate:
Meet Ana Dominguez, RN
Orthopedic Patient Navigator
“Throughout any part of the process, they have a lifeline in me. Before and after surgery, and even after discharge, they can reach me.” - Ana Dominguez
As Orthopedic Nurse Navigator at The Hospitals of Providence Sierra Campus, nurse Ana Dominguez works with orthopedic patients and their families from admission, in pre– and post-op care during their stay, and through their discharge from the hospital. This includes coordination with patients, doctors, the clinical staff and all disciplines to discuss the treatment plan and help ensure good communication and outcomes for patients. Ana’s prior experience as an orthopedic unit nurse allowed her to see the difference firsthand that pre-surgical patient education and planning can make in terms of faster recovery and better patient outcomes. She has been in the navigator role since 2011.
Ana loves what she does and seeing the change in a patient who had been nervous about a procedure leave her office feeling relaxed and ready for their surgery.