Patient Advocate Services

Helping You Navigate Your Healthcare Journey

All of our patients have an experienced patient advocate to guide them through their journey. From understanding what insurance will cover and how to pay for surgery to what to expect before and after, the advocate also provides personalized assistance with coordinating care across the team and getting answers to questions along the way.

The patient advocate is a key player on your team, providing knowledgeable support, compassion and encouragement through every step of your journey.

Benefits of a Patient Advocate:

Meet Our Team

Michele CollinsMichele Collins, RN, BSN, CBN

Bariatric Coordinator

“I am very grateful to be able to assist people and help them make a change that can improve their health and lifestyle.”  -  Michele Collins

As bariatric coordinator and a certified bariatric nurse, Michele Collins works with patients and their families throughout their weight loss journey. This includes assisting people who are first considering surgery to post-op follow-up visits even years later. The most rewarding part of her job is seeing people’s lives change. Michele says many of our weight loss patients are able to reduce or eliminate medications and do many things that they were unable to for quite some time. Others are able to do many things for the first time, such as conceiving and carrying a child. Michele has truly found her calling and says she has the “greatest job in the world.” She has been in the navigator role since 2001.

Becky ArellanoBecky Arellano

Bariatric Patient Navigator

I am very thankful and blessed to be involved in the bariatric service. I have worked in the bariatric service for 15 years. I take pride in what I do, and it is with pleasure to help people change their lives forever.

My role is to contact your insurance from the get-go make sure bariatric is covered, follow the insurance guidelines to get the patients approved for surgery (in short). My passion is getting those approvals and scheduling the patients for surgery. I love to hear their excitement!

To connect with our Patient Navigator, please fill in the form on this page.

Contact a Patient Navigator

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