Patient Navigator Services

Helping You Navigate Your Healthcare Journey

Patient navigators are here to help our patients, their families and caregivers maneuver their healthcare journey and overcome medical care hurdles. Whether you just have a question or you’re looking for a second opinion, turn to our navigator for help. You don’t have to do it alone.

A patient navigator’s primary role is to nurture patient empowerment and provide information that enhances your ability to make appropriate health care choices with an enhanced assurance about risks, benefits and responsibilities. Throughout the process, the Patient Navigator will provide individualized assistance as well as education and resources to facilitate informed decisions.

The patient navigator is a key player on your team, providing knowledgeable support, compassion and encouragement through every step of your journey.

Benefits of a Patient Navigator:

  • Guide you through the healthcare system
  • Provide information and education
  • Coordinate tests and services
  • Facilitate communication with your medical team
  • Help you track and get to appointments
  • Direct you to local resources and support
  • Answer questions about classes, seminars and support groups
  • Ensure that your questions and concerns on clinical issues are resolved
  • Advocate for you during every phase of treatment

Meet Our Team

Michele CollinsMichele Collins, RN, BSN, CBN

Bariatric Coordinator

“I am very grateful to be able to assist people and help them make a change that can improve their health and lifestyle.”  -  Michele Collins

As bariatric coordinator and a certified bariatric nurse, Michele Collins works with patients and their families throughout their weight loss journey. This includes assisting people who are first considering surgery to post-op follow-up visits even years later. The most rewarding part of her job is seeing people’s lives change. Michele says many of our weight loss patients are able to reduce or eliminate medications and do many things that they were unable to for quite some time. Others are able to do many things for the first time, such as conceiving and carrying a child. Michele has truly found her calling and says she has the “greatest job in the world.” She has been in the navigator role since 2001.

Becky ArellanoBecky Arellano

Bariatric Patient Navigator

I am very thankful and blessed to be involved in the bariatric service. I have worked in the bariatric service for 15 years. I take pride in what I do, and it is with pleasure to help people change their lives forever.

My role is to contact your insurance from the get-go make sure bariatric is covered, follow the insurance guidelines to get the patients approved for surgery (in short). My passion is getting those approvals and scheduling the patients for surgery. I love to hear their excitement!

To connect with our Patient Navigator, please fill in the form on this page.

Contact a Patient Navigator

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